Michael Monaghan

About Michael Monaghan

Versatile sales grower, operations manager, and business development executive with 20+ years of success growing profitable businesses across multiple industries. Entrepreneur with passion for identifying new opportunities and growing them into profitable, stable businesses. Keen market insight and ability to develop products aligned to market demand.Expert in operational streamlining, turnarounds, and cost reduction to drive margins. Experienced in M&A, business planning, financial management, IT, vendor management, and customer service. Builds engaged, productive teams.Sales and marketing specialist who increases customer base and revenue growth for startups and major corporations through focus on customer satisfaction throughout customer journey.Collaborative leader who delivers success by driving consensus among internal teams, vendors, and field staff to identify cost-effective solutions to business challenges in competitive environments.Career Successes• Built 3 highly profitable regional businesses through expert market understanding, product knowledge, operational streamlining, staff training, and customer satisfaction.• Won 2018 Chamber of Commerce Business of the Year award for exceptional business ability, customer service, and sustainable profitability. Created world’s 2nd-largest retail business for high-temperature ceramic glass for woodstove and fireplace market, with extremely efficient online operations model to achieve very high gross margins.Areas of Expertise: Sales Management • Growth Strategy • Market Intelligence • Operations Management • Strategic Planning • P&L • Project Budgeting & Management • Contractor / Vendor Management • OPEX / CAPEX • Financial Management • Cost Control • Customer Satisfaction • Stakeholder Collaboration • Regulatory Compliance • Bid Process • Lean / AgileA keen understanding of the public\'s decision process. A proven record of success in penetrating new markets, account development, and revenue growth. Expert in integrating the sales experience vehicles into a cohesive message. Using personalized print materials, SEO, Direct Marketing, sales calls and community involvement. In-depth product knowledge, Strategic prospecting, Rapport building, Active listening, qualification questioning, Time management, objection prevention and handling, demo skills, commitment, closing techniques and maintaining post-sale relationships for future business. Looking forward to the adventures to come!

Experience

1. President

   Total Hearth

   Jan 2010 — Present · Quincy, IL, US

   Branched out from retail glass operation to build niche, online ceramic glass company serving global markets for wood stoves and fireplaces, one of few global retail sources for high-temperature glass. Identified market, created business plan, forecast sales, and developed marketing and operations for very-high-margin online business.• Built very-high-margin niche retail glass business by applying strong market intelligence and product expertise to accurately forecast demand, building low-cost online retail operations, and negotiating favorable supplier contracts.• Grew revenues from $0 to forecast $2M by FYE 2022 and $3.4M in FYE 2024, making company 2nd-largest ceramic glass retailer in world, with sales doubling between 2020 and mid-2022.• Personally created website / online sales portal, hired and trained staff of 5, and defined operational processes for maximum efficiency and customer satisfaction.• Build customer base and won customer loyalty by thorough understanding of products, unique product mix, and outstanding customer service.

Education

• Quincy University

  Master of Business Administration coursework, Business Administration, Management and Operations

• Quincy University

  Bachelor of Business Administration - BBA, Sales, Distribution, and Marketing Operations, General

• Western Illinois University

  Bachelor's degree, Law Enforcement Intelligence Analysis