Mike Bush
Brand & Marketing Strategist and Customer Service Manager
- Role
- Senior Manager, Shore Excursions Product Development & Operations at Holland America Line
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Mike Bush
Sales Leadership | Business Development | Business & Marketing Strategy | Client Service ExcellenceCustomer service and business development strategist with 15+ years of experience impacting business performance and customer experience through skillful orchestration of sales performance, strategic partnerships, market dynamics, and innovative planning in cruise industry. Articulate communicator focused on building sustainable relationships with teams, clients, and partner networks. Energy, intuitive business acumen, and analytical approach used to identify profitable opportunities and forge unique competitive advantages. Positioned to lead a team driving customer service excellence in a high-volume environment. Bilingual fluency in English and Spanish.Areas of Expertise include…Business: Project & Operational Management | Customer Relationship Management | Business Process ImprovementTraining & Development | Performance Management | Consumer Trend Analysis | Budget Development & AdministrationCost Controls | KPI/Metrics | Product Development | Inventory & Resource Management | Exponential Revenue GrowthContract Negotiations | Vendor & Stakeholder Management | Risk Management | Regulatory ComplianceInterpersonal: Team Leadership & Empowerment | Relationship Management | Consensus Building | High-Impact PresentationsProblem Resolution | Crisis Management | Resourcefulness | Adaptability | ResilienceTechnical: Digital & Internet Proficiencies | MS Office 365 (Word, Excel, PowerPoint, Outlook)| SharepointIf you are looking for a sales, business development, and project management professional with innovative ideas and the ability to make connections to grow your business, please contact me to start a dialogue on how I can help you meet your goals at:m••••••••@msn.com
Experience
Senior Manager, Shore Excursions Product Development & Operations
May 2025 — Present · Miami-Fort Lauderdale, FL, US
Education
Florida Atlantic University - College of Business
Hospitality & Tourism Management Certificate
University of Washington
Bachelor of Arts (B.A.)
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