Michael Tremblay
Director, Strategy & Business Planning - Customer Service Delivery @Metrolinx
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WORK HISTORY
Director, Strategy & Business Planning - Customer Service Delivery @Metrolinx
Toronto, ON, CA
Responsible for providing customer service operational leadership to GO Transit & UP Express contact centres and train/bus stations. Developed, executed and monitored the customer business plan and roadmap, ensuring strategic objectives, budget and KPIs were met, and that risk was minimized and mitigated.
EDUCATION
Dalhousie University
Bachelor of Engineering - BE
Queen's University
Master of Business Administration - MBA
ABOUT MICHAEL TREMBLAY
Seasoned business professional with management experience in strategy, business planning, project management, process improvement, operations leadership, budgeting, sales, customer service and labour relations. Excellent communication skills. Passionate about employee experience and customer success.(Recipient of Air Canada\'s top honour - Award of Excellence!)A big believer in contributing to the community, with years of volunteer work with Lifesaving Society Canada, Air Canada\'s Dreams Take Flight and several universities.An avid boater!
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