Michael C. Richardson

About Michael C. Richardson

After earning my MBA, I joined Microsoft to proactively support customers in realizing their business outcomes and digital transformation. I seek to drive organizational success by employing my diverse background in product development, enterprise support, and global, multi-channel marketing. My experience as a change agent at the world’s largest privately-funded nonprofit, the world’s first cloud-based visual effects company and the world’s most innovative media organizations offer tactical solutions for customers.Key highlights include: • 17+ years of complex project management in technical and ambiguous business environments, driving measurable, end-to-end solutions. Proven track record of successfully leading global, cross-functional teams. • 17+ years of C-Suite and client management with enterprise support. Knowledge of cloud technologies, software development and translating business problems into operational direction. • Recognized by C-Suite as adaptable high performer with superb multi-level stakeholder management, decision making, problem solving, oral and written communications skills, and ability to maximize results. • Growth and data-oriented: analytical in approach to creating go-to-market strategies with enterprise program budgeting, scoping and fiscal analysis.

Experience

1. Senior Customer Success Account Manager

   Microsoft

   Feb 2022 — Present · Seattle, WA, US

Education

• The George Washington University School of Business

  Master of Business Administration (MBA), Business Administration and Management, General

• Indiana University - Kelley School of Business

  Bachelor of Science, Major: Marketing, Minor: Fine Arts - History of Art

Skills

• Brand Strategy
• Marketing
• Product Management
• Content Management
• Film
• Digital Marketing
• Digital Strategy
• Critical Thinking
• Market Research
• Strategic Communications
• Relationship Management
• Feature Films
• Strategy
• Brand Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Supervisory Skills
• Film Production
• Social Media
• Content Development
• Visual Effects
• Vendor Management
• Mentoring
• Management
• Team Building
• Community Outreach
• Cross-Cultural Communication Skills
• Leadership
• Communication
• Project Coordination
• Creative Direction
• Presentation Skills
• Digital Media
• Content Marketing
• Producing
• Product Marketing
• Project Management
• Team Leadership
• Operations Management
• Advertising