Michael Cooksey
- Role
- Head of Qualtrics Xm Community at Qualtrics
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Michael Cooksey
Michael is an online community leader, Silicon Valley veteran, and alumnus of several…
Experience
Head of Qualtrics Xm Community
Mar 2022 — Present
Currently leading strategic growth & expansion of the official Qualtrics XM Community. Responsible for overall program strategy, incentivization and enablement content for a global audience of millions of unique visitors. • Created new gamification program to incentivize community participation from Qualtrics customers around the world • Managed and developed new enablement content strategy designed to guarantee customer success on the Qualtrics platform • Implemented a brand new community platform with streamlined UI, resulting in record levels of customer expansion, renewal and retention • Reduced bounce rate by 70% through successful data-based redesign of the XM Community • Collaborated across Qualtrics’ digital, developer relations and customer success teams to expand and improve how we serve audiences across industries and segments • Mentored and coached team members to help grow their careers
Education
University of North Texas
Bachelor of Arts, German Language and Literature (Cum Laude)
San Francisco State University
Master of Arts, English
Humboldt-Universität zu Berlin
Germanic Languages, Literatures, and Linguistics
Skills
- German
- Microsoft Office
- Servant Leadership
- Curriculum Development
- Project Planning
- Start-Ups
- Product Marketing
- Saas
- Entrepreneurship
- Social Media
- Training
- Leadership
- Organizational Development
- Strategic Partnerships
- Training Delivery
- German Translation
- Account Management
- Sales
- Customer Service
- E-Commerce
- Business Development
- Program Management
- Corporate Training
- Project Management
- Social Media Marketing
- Salesforce.com
- Public Speaking
- Management
- Crm
- Product Management
- Strategy
- Leadership Development
- Online Advertising
- Strategic Planning
- Bilingual Communications
- Coaching
- Analytics
- Time Management
- E-Learning
- Social Networking
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