Michael C. Maloney

Manager, Business Service Delivery @Fallon Health

Portland, ME, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Manager, Business Service Delivery @Fallon Health

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Naples, ME, US

Manager Business Service Delivery (IT)/People Manager/Product Manager/Business Architect for MS Dynamics Sales CRM and custom web appsManage a talented team of Developers and Business Analysts for MS Dynamics Sales CRM and custom web applications across Sales, Marketing and Products IT domain. Government Programs Sales CRM for all direct to consumer sales interactions, data extracts, interfaces and Web Application development.

EDUCATION

N/A

Babson

Marketing

SKILLS

Software Project ManagementAnalysisRequirements AnalysisEmployee BenefitsData WarehousingBusiness RequirementsDatabasesRequirements GatheringInsurancePmoPmpLeadershipVendor ManagementSoftware DocumentationSdlcProject DeliveryBusiness AnalysisProgram ManagementDisability InsuranceChange ManagementClaimManagementCross-Functional Team LeadershipSoftware Development Life Cycle (Sdlc)Strategic PlanningBusiness ProcessTrainingProcess ImprovementIntegrationProject Portfolio ManagementHealth InsuranceRisk ManagementProject ManagementPegasystems PrpcSystems AnalysisBusiness Process ImprovementUnderwritingCustomer Service

ABOUT MICHAEL C. MALONEY

Dynamic IT Solutions Product owner/business systems architect (Dynamics and Pega GPES/SAHC)/Analyst/manager (People and Project) with excellent interpersonal and communication skills across diverse organizations. Works closely with cross-functional team members to design, develop, and deploy effective software solutions. Possesses a working knowledge in IT, Software Development, and Project Methodologies. Successful in driving participation by leveraging individualized employee motivation, employing engaging training methods, and implementing team-building activities to mentor and coach staff- Strong collaborative leadership skills working with diverse organizations including all aspects of people, project, contract, budget, and priority management- Builds strong IT Business partnerships with mutual trust and respect- Experienced management professional staffing and directing cross functional/cultural and multiple location teams- Effective manager with the skills necessary to coach, mentor, develop, and motivate staff- Experienced in developing and delivering system changes including conversions, enhancement projects, compliance, regulatory and infrastructure-based projects- Balanced mix of IT leadership in build vs buy, mainframe, and web-based applications- Workflow management and process improvement, PC based modeling, ETL, claims, sales, regulatory, customer service, imaging, and MIS solutions- Experienced in full software development life cycle from inception, requirements, design, development, quality assurance, implementation, ongoing enhancement, and support as manager, director, product owner, and product manager, project manager, and program manager responsibilities- Ability to lead projects in multiple project methodologies (waterfall, agile, hybrid)

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