Michael Sanchez

About Michael Sanchez

I am a general manager with 14+ years of experience in retail sales and store management, I have developed a strong expertise in delivering exceptional customer service, increasing sales performance, and optimizing store operations.In my current role, I oversee all aspects of the store, including hiring, training, and developing a high-performing team, merchandising, inventory, loss prevention, and compliance. I also collaborate with the corporate and regional teams to implement brand strategies, marketing campaigns, and visual standards. I am passionate and driven about my work, and I always look for opportunities to grow professionally and personally. My goal is to create a positive and engaging store environment that reflects the brand\'s values and vision, and that attracts and retains loyal customers.

Experience

1. General Manager (Guideshop Manager)

   Bonobos

   Feb 2024 — Present · New York, NY, US

   Annual & YTD PerformanceDelivered $1.1M in gross sales YTD, achieving +3.89% vs Budget and +14.7% vs Last Year despite a 13% traffic decline.Beat Budget in 6 of 12 months and exceeded Last Year performance in 10 of 12 months.Drove strong Q2 and Q3 results, outperforming Budget by +13.46% and +11.43% respectively.Maintained positive YoY growth in Q1 (+12.79%) and Q4 (+5.82%), demonstrating resilience in lower-traffic and post-holiday periods.Sales & KPI PerformanceIncreased total units sold by +17%(9,881 units) and orders by +6.5%(3.5K orders).Achieved Conversion Rate of 21.09%, maximizing customer opportunities despite traffic headwinds.Delivered UPT of 2.82 through focused attachment selling behaviors.Generated AOV of $307 and maintained AUR of $109 through strategic product mix and basket building.Improved multi-unit selling spread from 9.35% to 27.13% YoY.Self-Generated Business (SGB) GrowthGrew SGB revenue to $133,089 (12.5% penetration) across 398 orders, up from $75,727 and 242 orders LY.Increased SGB revenue by +$57,362 and +156 orders YoY through enhanced clienteling coaching and consistent follow-up routines.Personal Selling ContributionDelivered $149,800 in personal sales.Achieved UPT of 2.89 and AOV of $338 across 442 orders and 1,278 units.Leadership & Team DevelopmentRecognized as Leader of the Month (August) for driving performance culture and floor engagement.Built consistent selling behaviors focused on conversion, attachment, and customer experience.Coached team on KPI ownership, accountability, and client conversation strategies to sustain long-term growth.

Education

• Kingsborough Community College

  Associate of Arts and Sciences (AAS), Retailing and Retail Operations

  2009 — 2011

Skills

• Styling
• Employee Training
• Store Operations
• Customer Service
• Pos
• Driving Results
• Hiring
• Mannequin Styling
• Retail Sales
• Window Displays
• Training
• New Store Openings
• Management
• Retail
• Fashion Shows
• Visual Styling
• Fashion Illustration
• Textiles
• Fashion
• New Store Development
• Merchandising
• Visual Merchandising
• Loss Prevention
• Apparel
• Store Management
• Merchandise Planning
• Trend
• Trend Forecasting
• Sales
• Inventory Management
• Inventory Control
• Trend Analysis
• Profit
• Fashion Buying
• Shrinkage
• Fashion Design
• Time Management
• Cashiering