Michael Caswell
Operations Manager @Encore Canada
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WORK HISTORY
Operations Manager @Encore Canada
Vancouver, BC, CA
Manage daily floor operations and technician workflows to ensure timely, high-quality delivery of all equipment and services as specified by clients and hotel partners- Plan and schedule labor for all events - coordinating technician and support-staff assignments, ensuring efficient staff deployment to meet event needs and ensure adequate coverage- Organize and maintain AV equipment, ensuring gear is in excellent working condition, properly allocated for events, and ready for use- Review work orders, confirming the correct equipment is assigned to each event, and flag any potential billing or service issues to the Director & Sales Managers for resolution- Attend pre-production and event-planning meetings with clients to align event specs and technical requirements with operational execution- Build and maintain strong relationships with clients, hotel stakeholders, vendors and internal teams, ensuring outstanding customer service and maximizing onsite upsell opportunities- Mentor, train, and develop technicians and operational staff, reinforcing company values and promoting a culture of service excellence and professional growth- Monitor team performance and manage human-resources tasks, including performance feedback, salary administration, and training assignments.
EDUCATION
Art Institute of Vancouver
Diploma, Video Game Art and Design
St Michaels University School
High School Diploma
Vancouver Film School
Certificate, Introduction to Producing (Film and Television)
SKILLS
ABOUT MICHAEL CASWELL
I\'m a hands-on AV and Production leader - now serving as the Audio Visual Operations Manager for Encore Canada at the Hyatt Regency in Downtown Vancouver, BC - blending more than a decade of experience orchestrating live events, film VFX pipelines, and creative media projects with a focus on operational excellence.At Encore, I lead venue event operations, oversee staff and labor scheduling, manage inventory and equipment readiness, and ensure seamless service delivery for all events.Before stepping into management, I served as Technical Supervisor at Encore, running daily AV operations, training technicians, and troubleshooting complex AV systems to deliver flawless event experiences.Previously, I coordinated front-end production for Scanline VFX on major films like Godzilla x Kong: The New Empire and The Flash, maintaining ShotGrid workflows and helping keep production on schedule.Separately, I’ve been building and running Scene In The Dark since 2010 - a concert-photography and live-music blog where I have covered hundreds of shows, managed web and social-media presence, honed web-development and photo-editing skills, and cultivated a strong network of promoters, artists, and fans.I enjoy turning technical and logistical challenges into polished productions, mentoring cross-functional teams, and forging strong client and partner relationships. I’m always interested in connecting with others who value creativity, reliability, and execution.
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