Michael Carr
IT Support Services Ii @Courser
Signup · Get unlimited contacts
WORK HISTORY
IT Support Services Ii @Courser
Level II Reactive Support overseeing endpoints and 200+ domains across greater southwest United States. Repair, manage, and troubleshoot Windows 11, MacOS, Hyper-V, VmWare EXSI, Reinvent/UCaaS VoIP. Administrate Cisco Meraki, Intune, Entra ID, Windows 365, GoDaddy, AWS, Azure, and Windows Server 20••••22. Facilitate TCP/IP, DHCP, and DNS record updates. Document Solutions and Enforce SOPs with ConnectWise PSA and IT Glue. Comply with SLAs and provide uptime to critical system infrastructure.
EDUCATION
College of Science at The University of Arizona
Master of Science - MS, Cyber/Electronic Operations and Warfare
University of Arizona, Eller College of Management
Bachelor of Science - BS, Management Information Systems
ABOUT MICHAEL CARR
Current IT Reactive Support Engineer II overseeing and repairing technical issues with Microsoft 365, Active Directory, VoIP, backup/EDR solutions, Azure, and other technology services for hundreds of business across Arizona and the United States.Additionally, I am an M.S. candidate in Cyber Operations program at the University of Arizona. I hold A+, Network+, Security+, MS-900, and ISC2 CC certifications. Im actively pursuing Microsoft, Cisco, and CompTIA certifications to enhance my knowledge and skills in Cybersecurity and Information Technology.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.