Michael Cao
Technical Account Manager | Product Manager | Customer-Centric Problem Solver | Driving UX & Product at Scale
- Role
- Technical Account Manager at Axon
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Michael Cao
I’m a lifelong problem solver who thrives at the intersection of technology, people, and impact — whether it’s improving operations for Fortune 500 clients or launching community-driven consumer products from the ground up.At Epic, I served as the primary technical point of contact for six major healthcare systems using our Patient Experience suite, supporting 10M+ patients. I led the adoption of our Conversational AI tools, scale multilingual UX initiatives, and collaborated with R&D to deliver solutions that directly impacted patient outcomes across 400+ organizations.I’ve also built in startup environments, co-founding a web3 gaming platform that raised $500K+ and scaled to 30K+ users in 24 hours through zero-cost, grassroots marketing and product-led growth. Previously, I helped Fortune 500 companies implement enterprise HR systems at EY and built a full-stack internal tool at CarMax to streamline workforce operations.Outside of work, I’m passionate about programming, building new things, and connecting with people who love solving hard problems. I\'m actively exploring opportunities where I can combine technical fluency, customer empathy, and scalable solution design to help teams ship meaningful products.
Experience
Technical Account Manager
Jul 2025 — Present · Louisville, KY, US
Education
Penn State College of Information Sciences and Technology
Bachelor's degree, Information Sciences and Technology
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