Michael Allen

About Michael Allen

Technical Leader with a proven track record in team construction, training, and driving operational efficiency. Skilled in optimizing processes, implementing innovative solutions, and leading high-performing teams to exceed performance goals and increase profitability. Adept at developing strategic plans, streamlining workflows, and leveraging data to drive continuous improvement. Strong leadership in high-pressure environments, fostering collaboration across teams, and delivering measurable results aligned with organizational objectives.Key Strengths & Competencies:• Technical Leadership & Subject Matter Expertise: Strong background in healthcare tech, cybersecurity, and operational leadership. Proven ability to lead field operations teams, providing expert guidance and strategic oversight to ensure the delivery of complex technical solutions.• Team Building & Development: Skilled in constructing high-performance cross-functional teams, coaching, and mentoring engineers and managers to drive collaboration, innovation, operational excellence, improve profitability and drive revenue growth.• Operational Efficiency & Process Improvement: Track record of optimizing field operations, implementing process improvements that increase productivity, reduce costs, and enhance service delivery.• Training & Knowledge Transfer: Expertise in designing and delivering training programs that elevate team capabilities, ensuring consistent technical competency and alignment with organizational goals improving customer satisfaction.• Financial Management & Budgeting: Experience managing and forecasting operational budgets (monthly, quarterly, annually), driving cost-saving initiatives and maximizing profitability.• Business Development & Proposal Management: Led business development efforts, identifying new opportunities, and managing the end-to-end proposal process to secure contracts and increase company revenue.• Leadership in High-Impact Projects: Led large teams in executing high-impact, mission-critical projects, ensuring timely delivery, and exceeding client expectations.• Strategic Decision Making: Data-driven decision maker with a focus on metrics to drive performance and profitability.

Experience

1. Director, Field Operations, Acute

   Securitas Healthcare

   Jun 2019 — Present · US

   Led cross-functional teams, driving an average of 57% revenue increase Year over Year through optimized operations, strategic deployments, and improved methodologies.• Directed the transition to a remote deployment and training model during COVID-19, reducing travel costs and maintaining service continuity.• Developed key metrics for backlog management, enabling data-driven decisions that accelerated throughput and improved operational efficiency.• Spearheaded process improvement initiatives across implementation, program management, and presales teams, reducing project timelines and enhancing customer satisfaction.• Negotiated and streamlined contracts with subcontractors in the U.S. and Canada, increasing profitability by 30% per deal.• Revamped presales team structure, introducing KPIs, training models, and design processes to improve handoff efficiency and meet sales timelines.

Education

• Academy of Military Science

  Leadership Training

  2009 — 2009

• University of Phoenix

  Bachelor of Science, Information Technology Management

  2003 — 2007

Skills

• Program Management
• Air Force
• Consulting
• Active Directory
• Information Security
• Hardware
• Diacap
• Information Assurance
• Cissp
• Disaster Recovery
• Cisco Technologies
• Leadership
• Computer Security
• Information Technology
• Security Clearance
• System Administration
• Military
• Networking
• Integration
• Security+
• Dod
• Security
• Software Documentation
• Defense
• Business Continuity
• Systems Engineering
• Government
• Management
• Training
• Testing
• Team Leadership
• Troubleshooting
• Nispom
• Network Security
• Project Management
• Network Administration
• Physical Security
• Servers
• Itil