Michael Callachan
Owner @28ten Media
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WORK HISTORY
Owner @28ten Media
Created and maintained multiple eCommerce websites focused on personalised gifts, ensuring a user-friendly and visually appealing online presence.• Developed and launched new products, from concept to listing, aligning with market trends and customer preferences.• Managed order fulfillment processes, ensuring timely and accurate delivery of personalized products to customers.• Maintained and updated websites regularly, ensuring smooth functionality, optimizing for SEO, and keeping content fresh and relevant.• Handled customer queries and support via email, providing prompt, professional responses to ensure high levels of customer satisfaction.• Managed accounts, including processing payments, issuing invoices, and tracking financial transactions to ensure accurate bookkeeping.• Monitored and managed stock levels, coordinating with suppliers to ensure products were always available and minimizing out-of-stock situations.• Implemented website enhancements and features to improve user experience and drive sales conversions.• Analysed website performance and sales data, using insights to make informed decisions and optimise product listings and marketing strategies.• Resolved any technical issues or bugs on the websites, working to minimize downtime and ensure a seamless shopping experience for customers.
EDUCATION
New College Durham
Bachelor of Technology - BTech
New College Durham
Higher National Diploma
SKILLS
ABOUT MICHAEL CALLACHAN
Resourceful and self-driven e-commerce entrepreneur and graphic designer with extensive experience in creating and managing a successful online gift and greeting card brand. Skilled in WooCommerce, digital product development, email marketing, and visual design. Adept at designing and developing websites that deliver strong user experiences and support business objectives. Proven ability to handle multiple projects independently with a focus on innovation, customer engagement, and revenue growth.
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