Michael Talbert
Director | Global SaaS Support & Service Delivery | Incident Mgmt | ITIL/ITSM | Driving CSAT, NPS & Operational Excellence
- Role
- Senior Manager Customer Operations at SentinelOne
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Michael Talbert
I build the systems that run customer operations. I’ve led global incident…
Experience
Senior Manager Customer Operations
Dec 2022 — Present
Directed ITSM-aligned improvements in incident, problem, and change management to strengthen service stability.Executed major migrations (Salesforce Service Cloud, Five9, Totango, Workato) with zero SLA disruption.Own Jira Service Management & Confluence, building dashboards/workflows for incident tracking, reporting, and executive visibility.Application Catalog: Salesforce Service Cloud, Totango, Zendesk, ShareFile,Make,
Skills
- Cloud Computing
- Agile Methodologies
- Scalability
- Saas
- Software Project Management
- Scrum
- Software Development
- Program Management
- Agile Project Management
- Distributed Systems
- Product Management
- Microsoft Technologies
- Virtualization
- Software Engineering
- Enterprise Software
- Release Management
- Cross-Functional Team Leadership
- Itil
- Sdlc
- Business Intelligence
- Lync
- Mof
- Management Development
- Requirements Analysis
- Unified Communications
- Testing
- IT Operations
- System Deployment
- Sql
- Enterprise Architecture
- Integration
- Iis
- Process Improvement
- System Architecture
- IT Strategy
- Mobile Devices
- Partner Management
- Web Services
- Architecture
- IT Operations Management
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