Michael Brown

About Michael Brown

As a User Experience researcher, my goal is to help businesses create great customer experiences. Whether it\'s a website, mobile product, desktop application or out-of-the-box product designs, I have helped companies, big and small, improve how their users view and use their products. Over the years I have managed teams, projects and represented the \'voice of the customer\' to businesses by personally testing hundreds of products by conducting thousands of one-on-one interviews. My methodologies include usability testing, in-depth interviews, remote UX testing and focus groups, hueristic reviews, eye tracking tests, and competitive analysis. Aside from user research, my experience includes front-end web design, web performance testing, web accessibility/Section 508 compliance, and quality assurance.I believe in delivering quality results, meeting project deadlines, leading by example, and pleasing clients and customers.Specialties: Usability Testing, User Centered Design, Eye Tracking Research, Web Accessibility, Heuristic Reviews, Online Focus Groups, Competitive Analysis, Mobile Product Testing

Experience

1. Ux Cx Researcher

   Ally

   Nov 2018 — Present · Charlotte, NC, US

Education

• Cornell University

  Certificate Program - Data Driven Marketing

  2017 — 2017

Skills

• Information Design
• Web Design
• User Scenarios
• Wireframes
• User Interface Design
• Mobile Internet
• Persona
• User Experience Design
• Usability
• Mobile Applications
• User Research
• Eye Tracking
• Mobile Design
• Mobile Devices
• Human Computer Interaction
• User Interface
• User-Centered Design
• Cms
• Heuristic Evaluation
• Digital Strategy
• Usability Testing
• User Experience
• Content Strategy
• Information Architecture
• Focus Groups
• Experience Design
• Competitive Analysis
• Creative Direction
• Accessibility
• Interaction Design
• Web Analytics
• Usability Engineering