Brooks Ellis

WORK HISTORY

EDUCATION

ABOUT BROOKS ELLIS

I build high performance service organizations.For more than 30 years, I have led distributed frontline teams across the United States with a singular focus: elevate standards, protect the brand, and deliver measurable outcomes for owners and operators.As Chief Operating Officer of Evolution Parking and Guest Services, I oversee national operations serving hotels. My work sits at the intersection of culture, safety, service excellence, and profitability.I believe exceptional guest experience is not accidental. It is engineered.My leadership philosophy is rooted in servant leadership paired with operational discipline. Teams thrive when expectations are clear, accountability is consistent, and leaders remove barriers rather than create them. When culture is strong, performance becomes repeatable.Career highlights include:• Driving a 30 percent annual profit increase by aligning frontline execution with financial discipline• Leading a 10 million dollar technology optimization initiative that reduced costs by 28 percent while improving service delivery• Expanding client portfolios by more than 125 percent through operational credibility and relationship depth• Recognized as one of the National Parking Association 40 Under 40 for industry leadershipToday, my focus is on transforming valet and guest services from a commodity operation into a strategic brand extension that enhances property reputation, reduces risk exposure, and increases revenue performance.I am particularly passionate about:• Building scalable service cultures across multi-site operations• Eliminating preventable risk through safety first leadership• Leveraging data and AI to improve operational clarity and margin• Developing next generation frontline leadersI welcome conversations around advisory, board, and strategic consulting engagements focused on service transformation, operational scale, risk management, and culture driven growth.If you believe service excellence is a competitive advantage, we should connect.