Michael Blair

Technical Support Analyst @CSC

Maricopa, AZ, US

Primary contact for corporate clients, managing complex case resolution across UCC filings, compliance inquiries, and corporate legal services.• Serve as primary point of contact for a portfolio of corporate clients, managing end-to-end resolution of UCC filings, corporate searches, and compliance inquiries.• Own client cases from initiation through resolution, often spanning weeks, ensuring timely updates, accuracy, and client confidence throughout the process.• Collaborate cross-functionally with internal legal, operations, and product teams to resolve complex discrepancies and deliver compliant filing solutions.• Maintain client data and case history across Salesforce, Teams, and proprietary systems, enabling transparency and streamlined client support.• Contribute to KPI and NPS success by driving proactive communication, client education, and consistent issue resolution.