Michael Bisaro

WORK HISTORY

SKILLS

ABOUT MICHAEL BISARO

Commercially minded, colleague and customer centric business leader with a strong record of delivering growth, operational excellence, and high‑performing teams across complex, regulated Financial Services environments. Experienced across Insurance, Premium Finance, Lending, and Retail Banking, with proven capability to modernise operating models and deliver strong customer, partner, and regulatory outcomes.Leading large, multi‑site operations in both interim and permanent roles, driving transformation, cultural change, and performance improvement. My leadership style combines clarity, empowerment, and disciplined execution - improving and strengthening service delivery, operational resilience, risk and control frameworks and business performance. Core Strengths• Driving revenue growth through differentiated client propositions, sales and service strategies, and data‑driven insight.• Reducing failure demand and improving efficiency, productivity, and margin through technology and process optimisation.• Building and leading customer focused, multi‑discipline teams across contact centres, hub‑and‑spoke models, retail networks, and back‑office operations (onshore and offshore).• Strengthening culture, engagement, and customer experience during significant organisational change.• Delivering transformation, integration, cost reduction, remediation, and operational resilience in regulated environments.• Partnering with senior and global stakeholders to shape strategy and modernise operating models.• Customer and Partner onboarding incl AML (KYC).