Michael Hendrickson

About Michael Hendrickson

With over 10 years of experience, I currently serve as Senior Vice President of AI Transformation at CCS, where I lead the enterprise-wide implementation of artificial intelligence to revolutionize workflows, improve patient outcomes, and support scalable growth. My focus is on building and executing an AI roadmap that integrates intelligent automation, predictive analytics, and advanced technologies into healthcare operations. Previously, as Senior Vice President of Operations at CCS Medical, I oversaw medical and pharmacy operations, aligning cross-functional teams to optimize performance and enhance patient experiences. Leveraging expertise in digital healthcare innovation, intelligent automation, and enterprise AI strategy, I am committed to fostering a culture of continuous improvement and delivering transformative solutions that empower patients and organizations alike.

Experience

1. Senior Vice President of Ai Transformation

   CCS

   Aug 2025 — Present · St. Petersburg, FL, US

   As Senior Vice President of AI Transformation at CCS Medical, I lead the strategic deployment of artificial intelligence across the organization. My mission is to turn AI from a promising technology into a transformative force that drives smarter workflows, better outcomes, and scalable growth.Leading CCS’s enterprise-wide AI initiative, delivering integrated solutions designed to streamline agent workflows, automate documentation, and empower patients with self-service capabilities. From real-time transcription and sentiment analysis to predictive outreach and intelligent document handling, our AI solutions are reshaping how healthcare operates.Key Focus Areas:• Strategic Vision: Architecting an AI roadmap aligned with CCS’s business goals, balancing quick wins with long-term transformation.• Value Realization: Deliver measurable improvements in operational efficiency, financial performance, and customer/patient experience.• Change Leadership: Driving adoption.• Governance & Compliance: Establishing frameworks• Enterprise Integration: Collaborating with leaders to embed AI into our core processes.I’m passionate about building a future where AI enhances human expertise, helping teams work smarter.

Education

• Roger B Chaffee - Bermuda

  High School

  1987 — 1990

• Florida Atlantic University

  Bachelor's degree - Management and Information Systems, Business

  1995 — 1998

Skills

• Sales Operations
• Customer Service
• Customer Satisfaction
• Training
• New Business Development
• Project Management
• Management
• Team Building
• Managed Care
• Selling
• Crm
• Healthcare
• Call Centers
• Business Development
• Leadership
• Process Improvement
• Sales
• Business Process Improvement
• Business Intelligence
• Budgets
• Strategy
• Marketing
• Sales Management
• Medical Devices
• Account Management
• Change Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Business Strategy
• Team Leadership
• Strategic Planning
• Customer Relationship Management (Crm)