Michael Fleck
Complaints Handler @Standard Life Uk
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WORK HISTORY
Complaints Handler @Standard Life Uk
Edinburgh, GB
Maintain a dynamic portfolio of complex investigations around for various types of pensioners in the United Kingdom. Independently investigate customer journies to come to fair, professional and timely conclusions in line with Standard Life\'s protocol and strict financial regulations.
EDUCATION
Georgetown University
Certificate in Financial Planning, Financial Planning
The Johns Hopkins University
Master of Science (MS), Applied Economics
Georgetown University
Bachelor of Arts - BA, Economics & Sanish
The Johns Hopkins University
Master of Science - MS, Applied Economics
ABOUT MICHAEL FLECK
Experienced in active asset management both as landlord and lenderDeep understanding of healthcare real estate assets (continuum of care, seniors housing, skilled nursing, hospital,rehab, etc.)Navigating complex legal documents (e.g. credit and security agreements, lease agreements, etc.)Experience with complicated workout situations / restructurings / bankruptcy proceedingsFinancial statement review and analysis with a forensic mindset Strategic, inquisitive and collaborative problem solver; creative thinking to devise long-term success strategies inline with the goals of the enterpriseTrack record of results-driven success in institutional, dynamic and fast-paced environmentsComfortable with presenting to high-level stakeholders, internally and externallyStrong CRM skills / interpersonal skills / relationship buildingAdvanced written and oral communication skills; excellent explainer strengthStrong people manager / mentor, able to provide constructive feedback and positive reinforcement
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