Michael Bausha
- Role
- Senior Manager Technology at Cox Communications
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Michael Bausha
I am a solutions oriented technology executive with success in implementing a broad range…
Experience
Senior Manager Technology
Jul 2015 — Present
Manage 4 professionals engineering & supporting 10+ applications and platforms. Partnering with internal business leaders, 3rd parties and all Corporate Technology teams to define and focus on engineering, continuous improvement, performance & business requirements Delivered a comprehensive Application Performance Monitoring (APM) plan to drive industry service standards, optimization and continuous improvement across key services. Established operational goals (KPI’s) to improve operational effectiveness and efficiency related to incident, event and change management Leading a team of talented operations leads through the Polaris Ops Enablement initiative across the BSS Organization by driving consistence, effectiveness and future thinking. Ensuring Operational requirements (e.g, Event Engineering, Monitoring) are included in all technology project delivery by utilizing New Relic, Splunk and other technologies. Reduced operational tasks from hours to minutes with the integration of Jenkins and Ansible automated deliver execution while supporting Agile delivery activities. Participate in monthly service management reviews with key organizational and 3rd party leaders to understand keys to success, areas of improvement and upcoming projects. Transforming the usage of New Relic across the CCI as a key member of the New Relic Champions team.
Skills
- Active Directory
- Call Center
- Virtualization
- Customer Service
- Technical Support
- Itil
- Hardware
- Employee Engagement
- Help Desk Support
- Change Management
- Strategy
- Testing
- Team Leadership
- Ip
- Disaster Recovery
- IT Operations
- Customer Satisfaction
- Voip
- Networking
- Enterprise Software
- Cloud Computing
- Cisco Technologies
- Service Delivery
- Asset Life Cycle Management
- Information Technology
- Troubleshooting
- IT Management
- Project Management
- System Migration
- Budget Management
- Leadership
- Cross-Functional Team Leadership
- Infrastructure
- Vendor Management
- Vendor Relationship Management
- Telecommunications
- Network Administration
- Process Improvement
- Program Management
- Telephony
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