Mike Barugel

About Mike Barugel

Lover of deep conversations, I strive to help others live their values and find fulfillment in work and life.

Experience

1. Founder

   Fyt

   May 2017 — Present · Charlotte, NC, US

   Client Manager• Provide remote customer service, operations, and technology support for up to 10 online-based businesses • Deliver operations consulting on process improvements, reducing time spent on tasks by up to 75% • Self-educate on and utilize a variety of apps, tools, and technology to meet each client’s needs• Maintain consistent, responsive, and professional communication with clients and requests• Manage webinars on client’s behalf, including scheduling, building out & testing mailing sequence, updating sales and thank-you pages, and providing support on live calls• Respond to up to 50 emails and customer inquiries daily per client, based on mutually-set expectations, and refine process for answering emails by type or category• Manage online social communities of up to 500 members on Facebook and LinkedIn on behalf of clients • Create and implement onboarding process for new FYT clients; assist in onboarding process for clients, including managing contracts, setting up file access, creating invoices, and initial outreach• Exercise client-focus as a core value, maintain consistent and professional communication with clients, and respond to requests in a timely mannerBookkeeping Manager• Lead collaborative onboarding sessions with small-business clients with revenues up to $500k annually to assess financial health, accounting needs and challenges, and current tools and strategies • Create, refine, and implement process for reconciling and categorizing all business-related transactions• Deliver monthly financial health report and close out books quarterly• Provide support for Accounts Payable (A/P), Accounts Receivable (A/R)• Set up and implement payroll system and process per client’s preferences, using Gusto

Education

• University of Delaware

  Master of Arts, Counseling in Higher Education - Student Affairs Practice

  2010 — 2012

• University of Delaware

  Bachelor of Science, Information Systems

  2004 — 2008

Skills

• Time Management
• Public Speaking
• Strategy
• Teamwork
• Event Planning
• Interview Preparation
• Research
• Conflict Resolution
• Resume Writing
• Microsoft Word
• Social Media
• Academic Advising
• Project Management
• Logistics
• Training
• Program Management
• Information Systems
• Customer Service
• Social Networking
• Html
• Career Development
• Career Counseling
• Budgets
• Community Outreach
• Recruiting
• Staff Development
• Powerpoint
• Microsoft Excel
• Interpersonal Communication Abilities
• Data Analysis
• Student Development
• Program Development
• Management
• Budget Management
• Student Affairs
• Microsoft Office
• Higher Education
• Analysis
• Logistical Planning
• Interviews