Michael Bartley

About Michael Bartley

With over 5 years of dedicated in-house experience at Google, I am an Event Management Professional specializing in creating memorable and impactful experiences for diverse client populations. My expertise spans the full event lifecycle, from strategic planning and onsite operations leadership to flawless execution of meetings and elaborate productions.I excel in employee management, leading, coaching, and developing a team to ensure consistent service excellence. As the primary contact for client and partner relations, I manage expectations, resolve escalations, and foster strong collaborations with service partners (Catering, AV, Security).Passionate about driving efficiency, I apply project and process management skills to develop SOPs, track metrics, and spearhead special projects that enhance overall event program performance. My core mission is to deliver the highest level of customer satisfaction, fueled by a passion for people and culture.Let\'s connect to discuss how innovative event strategies can drive engagement and achieve business objectives.

Experience

1. Operations Manager, Onsite Events Supporting Google

   Maritz

   Apr 2025 — Present · Los Angeles, CA, US

   Onsite Event Operations: Directs all activities for the onsite events team to ensure client service levels and deliverables are met for all internal events. Provides comprehensive leadership to clients and service partners, ensuring compliance with event program processes, and offering your team support, coaching, and training- Employee Management: Lead, coach, and support a team of 5 direct reports, ensuring consistent service levels and best practices in client meeting and event planning. Conduct one-on-one meetings to foster professional growth, manage team operations, and oversee hiring, training, and onboarding- Client and Partner Relations: Act as the primary client contact for operational issues and escalations. Participate in client presentations and lead meetings with service partner teams (e.g, Catering, AV, Security) to maintain clear communication, manage expectations, and ensure client satisfaction-Project and Process Management: Strategize with senior leadership to develop and implement Standard Operating Procedures (SOPs) and process improvements. Oversee metric tracking, analyze customer satisfaction data to enhance team performance, and manage special projects that support the overall event program.

Education

• California State University Channel Islands

  Bachelor of Arts (B.A.), Communication, Emphasis Business Non Profit

  2015 — 2017

• Moorpark College

  Geography Teacher Education

  2010 — 2013