Michael B.

About Michael B.

I am an accomplished Business Manager with over 10 years of experience across the retail, sales, and mortgage industries. Throughout my career, I have consistently delivered results by driving revenue growth, improving operational efficiency, and developing high-performing teams. My expertise spans team leadership, client portfolio management, strategic sales, and process optimization, with a strong focus on delivering exceptional customer satisfaction.I have a proven track record of achieving business objectives, whether through increasing sales, reducing costs, or fostering positive work environments. By leveraging data-driven strategies and building strong relationships with both clients and team members, I have been able to streamline operations, improve employee engagement, and enhance customer experiences.My approach is collaborative, and I am deeply committed to developing talent, empowering teams, and cultivating a culture of excellence. I’m passionate about driving measurable results and making a lasting impact on the businesses and clients I serve.At the core, I am an Philly Phanatic. Go Birds, Phillies & 76ers! If I’m not stuck watching one of these teams, you can see me usually competing/coaching in those above sports in my community. If it’s not sports related, my time is spent with family, cooking, and traveling!If you\'re looking for a business manager who can lead teams to success, optimize operations, and deliver strategic growth, I would love to connect!

Experience

1. Assistant Store Manager

   Lowe's Companies, Inc.

   Sep 2017 — Present · Newark, DE, US

   Led daily operations of a high-volume,$80M+ store, optimizing sales strategies, staffing, and merchandising.Drove a 20% increase in store revenue over 2 years through targeted promotions and product placement.Developed training programs that boosted employee productivity and engagement by 15%.Reduced inventory shrinkage by 5% annually for 3 consecutive years by implementing effective management techniques.Maintained a customer satisfaction rate of 90%+ by resolving complex issues and ensuring top-notch service.Achieved 95% employee engagement score through leadership development and fostering a positive culture.Managed a $17M commercial sales portfolio, driving revenue growth with strategic account management.Increased sales for building materials by 20% via improved sales strategies and vendor relationships.Mentored and developed sales associates, with several team members promoted to manage million-dollar sales accounts.Leveraged Salesforce CRM to optimize client management, ensuring high levels of satisfaction and retention.Regularly exceeded sales targets by 10% through relationship-building and strategic business development.

Education

• West Chester University of Pennsylvania

  Bachelor's degree, Business Administration and Management, General

  2016 — 2018