Michael Angelo Nunez
Cyber Security ambitionist looking to be part of an inclusive culture that encourages, supports, and celebrates my growth.
- Role
- Information Technology and Services Professional at Intermountain Health
- Location
- Henderson, NV, US
- LinkedIn followers
- 500 followers
About Michael Angelo Nunez
Patient. Outgoing. Motivating. Inspiring. Energetic. Enthusiastic. Passionate. People oriented. Always doing more than what is asked for. I flourish in a fast-paced environment. Strong team worker but not afraid to take on any challenges alone. I am always looking for an end-game with stability and opportunities for growth in a company while proudly contributing my talents, skills and my ongoing thirst for knowledge beneficial to the company and my career. My knowledge and experiences are your gain, in return for stability, excellent benefits, career ladders and permanency with your company. I strive to be more than an asset and work to meet and exceed expectations, as-well-as the alignment of our missions and goals to become the best in the industry. I\'m not only a hard team worker, but a dedicated and focused individual. Every day is a new goal and an accomplishment waiting for us to work together as a team. I have provided award-winning customer service as it is of great importance to me. It creates loyalty and public branding of the excellent services that your company will be expected to provide. I bring my skills and experience in applying both Customer Service with a smile and my yearning to succeed all while bringing a strong familiarity with providing Help Desk and Basic IT support and I am now currently working towards my CompTIA A+ and CompTIA Network+ Certifications followed shortly by the CompTIA Security+ Certification. As of now, I have edited my work history to reflect my goals of getting into IT/ Help Desk and Cybersecurity. I have a long history in the Hospital Industry as-well-as Security and Executive Protection but the commonality behind it all was being customer-centric and making sure people enjoyed memorable experiences with me.
Experience
Information Technology and Services Professional
Sep 2022 — Present · Las Vegas, NV, US
Information Technology and Service Desk Agent for Hospital Systems within Intermountain Health- Provide IT troubleshooting solutions for multiple patient chart/ software platforms - Active Directory (Password resets, Account Information and Details)- ServiceNow > Trouble ticketing system for issue resolution and/ or dispatch to proper IT channels - SCCM Remote Control (Configuration Manager)- Remotely troubleshoot hardware and software configuration problems on client computers and to provide support to client computer in the hierarchy of the Intermountain Health- ServiceMatters Account Profile Management - MS Outlook, Calendar and Teams utilization for departmental communication, meetings and troubleshoot events - AccessHub for submitting requests for Caregivers, Practice Managers, Nurse Practitioners to have access to proprietary software/ programs and web-based internal company sites.
Education
Armament Systems and Procedures
Certificate of Instructor Course
2018 — 2018
NCP College of Nursing
Certificate Honored by SEIU-UHW
2009 — 2010
American College of Surgeons
Certificate
2018 — 2018
National Holistic Institute
Certification
2002 — 2003
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