Mike Mulvihill
Director – IT Service Management & Network Engineering at Rheem Manufacturing
- Role
- Director - IT Service Management & Network Engineering at Rheem Manufacturing Company
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Mike Mulvihill
Dynamic, innovative, results driven executive with progressive, diversified experience as an information technology global leader possessing talents in IT Service Management, data center operations, global shared services, transformational digital and cloud solutions, ITSM / ITOM / ITAM / ITBM programs, compliance and audit readiness, and vendor management / partnerships - all with a strong focus on customer experience, holistic team optimization, and driving business value. Strengths- Global leadership with integrity, quality, balance, and most of all … passion- Driving innovation and leading change, optimizing service delivery and customer engagement- Proficiency in IT strategic direction setting with a long history of transformational savings- Outstanding communication skills; promoting global collaboration with customers and peers- Keen ability for creating information technology solutions; balancing risk, quality, and cost- Strong customer focus; pursuing “win-win” outcomes by balancing needs with governanceCore Competencies • Business Centric IT Leadership • Strategic Vision with Tactical Execution• Contract Negotiations & Optimization• Team & Partnership Building• Mergers, Divestures, & Acquisitions• Automation & Customer Self Reliance• Business Process Development• Audit Hosting & Compliance
Experience
Director - IT Service Management & Network Engineering
Apr 2023 — Present · Atlanta, GA, US
Education
University of New Haven
MBA
Southern Connecticut State University
BS, Computer Science / Mathematics
Skills
- Project Management
- Business Transformation
- Program Management
- Quality Assurance
- Visio
- Process Improvement
- Resource Management
- Sharepoint
- Vendor Management
- Outsourcing
- IT Strategy
- Cross-Functional Team Leadership
- Business Process Improvement
- Business Process
- Business Analysis
- IT Management
- IT Service Management
- Six Sigma
- Change Management
- Software Project Management
- Erp
- Crm
- Itil
- Enterprise Architecture
- Pmo
- Pmp
- Software Documentation
- Sdlc
- Integration
- Project Portfolio Management
- Requirements Analysis
- Business Intelligence
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