Michaela McGahey
Call Center Operations Manager @Drybar
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WORK HISTORY
Call Center Operations Manager @Drybar
Chicago, IL, US
Manage and oversee call operations across five Drybar locations (Milwaukee and Chicago), fielding up to 250 calls daily to ensure high-quality customer service- Assist in the management of online booking systems and troubleshoot scheduling issues to maximize appointment availability- Coordinate between multiple shop locations to streamline operations and enhance overall client experience- Address and resolve customer service concerns, ensuring brand consistency and client satisfaction- Implement strategies to improve call efficiency and reduce call wait times
EDUCATION
Mira Costa High School
High School Diploma
Vanderbilt University School of Nursing
Master of Nursing, Post-Master's Certificate, Nurse Midwife/Nursing Midwifery
DIS - Study Abroad
Bachelor's degree, International Public Health/International Health
Københavns Universitet - University of Copenhagen
Bachelor of Arts - BA, History
Tulane University
Bachelor of Science, Public Health, History
ABOUT MICHAELA MCGAHEY
I am currently a Master of Nursing student at Vanderbilt University School of Nursing…
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