Mike MacLeod
Senior Salesforce Project Manager @HSS Business Solutions
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WORK HISTORY
Senior Salesforce Project Manager @HSS Business Solutions
Duties include managing scope schedule budgeting, risks and executive reportingAll projects delivered on schedule and under budgetResponsible for managing key Salesforce projects:Customer Portal - Project leveraged Salesforce and integrated with JDF to deliver order, shipment and payment information to clients. Portal integrates with JDF to deliver real time information form the ordering system to a Salesforce portal in a secure manner.Pardot - Project installs and configures Pardot and and a Salesforce connector to deliver automated campaigns and email blasts for Sun Gro, a subsidiary of HSS Enterprises.Case Close Automation - Project leverages automations hosted on Azure to access Salesforce, pull a purchase order from a report, access the JDE system\'s entry for that purchase, then use the status of the JDE order to update the Salesforce case automatically. Projects include Pardot install and rollout, AI powered cross platform automations and delivery of a custom customer service portal
EDUCATION
Dalhousie University
B.Sc, Science
Dalhousie University
Unix System Administration
Salesforce.com
Advanced Reporting and Dashboards, Clout Computing, Reporting
Salesforce.com
Salesforce.com Administration Essentials, Cloud Computing - admin essentials
Pacific Institute of Culinary Arts
Diploma, Culinary Arts
Private Course
Microsoft Project Management Fundamentals
Salesforce
Salesforce.com Certified Administrator, Cloud Computing
Pacific Institute of Culinary Arts
Food Services Management, Food Styling Fundamentals, Food and Wine Appreciation
SKILLS
ABOUT MIKE MACLEOD
I leverage over 13 years\' experience as a Salesforce SME and nearly 20 years\' experience as a Project Manager to design and deliver Salesforce based solutions to enterprise level clients. I have over 5 years\' experience delivering multimillion dollar enterprise CRM and Anti Money Laundering (AML) solutions for commercial and investment banks. I have managed flagship projects rolling out the Tier1 product suite, designed to implement CRM functionality at scale and enhance customer relationships. I have successfully taken over projects in red and steered them back to green through diligent client management, while ensuring timely and error-free installations and updates. I have also delivered clients\' enterprise rollouts on schedule and on budget, despite the challenges of working from home. I have demonstrated my skills in Salesforce data models, templates, ETL, user visibility, data security, UI design, and app administration, as well as agile project management and process improvement. I am passionate about delivering high-quality solutions that meet the needs and expectations of my clients and stakeholders.
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