Michael Alwine

About Michael Alwine

I am a dedicated and innovative Consultant focused in AI technologies. With a passion for optimizing and delivering creative solutions, I thrive on enabling professional services and pre-sales organizations to success. I am a firm believer in the power of teamwork and maturity, harnessing these qualities to guide successful project deliveries and ensure customer success. My commitment to applying methods that yield positive outcomes is unwavering. I take pride in my ability to drive projects to fruition, meeting and exceeding expectations.

Experience

1. Senior Ai Enterprise Solutions Consultant

   Five9

   May 2025 — Present · Boise, ID, US

   At Five9, I partner with sales, solution consultants, and customers to architect and deliver impactful AI-driven contact center solutions. As a trusted AI advisor, I specialize in aligning Five9’s Conversational AI capabilities—including AI Voice Agents, Digital Agents, Agent Assist, AI Knowledge, GenAI Studio, and Workflow Automation—with enterprise goals to drive meaningful business outcomes.

Education

• Western Michigan University - Haworth College of Business

  Bachelor of Business Administration (B.B.A.), Telecommunications Management

  2001 — 2006

Skills

• Nortel Option 11 & 81c
• Data Center
• Procurement
• Operating Systems
• Cucm – Cisco Unified Communications Management
• Unified Messaging
• Enterprise Software
• Cisco Technologies
• Service Delivery
• Nortel Meridian
• Ivr
• Cloud Computing
• Cost Reporting
• Trading Systems
• Hp Service Desk
• Management
• Unified Communications
• Telecommunications
• Analysis
• Bloomberg Terminal
• Ipc Mx/Iqmx Trading Systems
• Ipc Iview
• Ipc Slimline
• Ipc
• Cisco Meeting Place
• Nortel Option 11 and 81c
• Tandberg
• Nice Voice Recording Software (Ip & Scsa)
• Nortel Call Pilot
• Sccm
• Vendor Relationships
• Good for Enterprise
• Bloomberg
• Mps200
• Tandberg Management Suite
• Vendor Management
• Radware
• Servers
• Video Conferencing
• Cisco Vcs