Michael Mahoney

About Michael Mahoney

Enterprise Software-SaaS & Digital Transformation | Double-Digit Percentage Recurring Revenue Growth Awards: Honoree Irish America Business 10•••22)| Public Speaker & Presenter Member: Smartsheet Customer Advisory Board | TSIA Professional Services Advisory Board As a c-level influencer and business strategy accelerator, I leverage advanced business turnaround and transformation expertise to scale high-tech companies, enabling unprecedented recurring revenue, profit, and margin growth. I lead multicultural teams in selling and delivering solutions to help clients solve their most complex business challenges. I most recently led the sales and delivery of all consulting and premium engagement services for North America across SAP’s solution portfolio with a focus on driving innovative business outcomes for customers. Leveraging change management abilities, I enable customers to realize the power of SAP’s suite of products by delivering transformative and outcome-oriented services. In highly visible executive leadership roles, I was responsible for defining the direction of SAP services and for advancing the company’s business strategy. I pioneered the value realization methodology and rolled out new service packages, as well as built new teams and capabilities, unified disparate functions, accelerated portfolio development and strengthened partner relationships. Most recently, I expanded cloud services across the entire marketplace to increase customer volume, launch new cloud packaged offerings, improve P&L, and exceed the contribution budget. To turn around underperformance, I overhauled go-to-market strategies across the partner ecosystem to govern customer adoption of standard cloud solutions versus legacy SAP implementation approaches. Earlier, at Xerox, I reversed losses for a healthcare vertical at Xerox Business Services, LLC, returning it to growth and profitability by freeing the enterprise from inefficiencies, closing underperforming facilities and optimizing technology investment. Additionally, I led the identification and assessment of potential business opportunities utilizing market research, business intelligence, and competitive analysis. Obsessed with customer lifetime value (LTV), I captured high growth in competitive markets by delivering service excellence and fostering close ties with customers and partners. At SAP, I onboarded net new customers, growing the number of active large enterprise customers by nearly 30% and mid-market customers by nearly 60% in 1 year.

Experience

1. Head of Global Services

   Guidewire Software

   Oct 2022 — Present · US

Education

• Boston College

  BS, Economics, Finance

  1984 — 1988

• Cornell Johnson Graduate School of Management

  MBA, Finance

  1989 — 1991

• Cornell Law School

  JD

  1988 — 1992

Skills

• Program Management
• Requirements Analysis
• Cloud Computing
• Vendor Management
• Healthcare Providers
• Business Process
• Business Process Re-Engineering
• Management
• Governance
• Business Process Improvement
• Pre-Sales
• Healthcare Industry
• Start-Ups
• Healthcare
• Business Development
• Outsourcing
• Pmo
• Pmp
• Leadership
• Information Technology
• Cross-Functional Team Leadership
• Healthcare Management
• Enterprise Software
• Enterprise Architecture
• Business Transformation
• Professional Services
• Management Consulting
• IT Outsourcing
• Project Planning
• Software Project Management
• Crm
• Sap
• Erp
• Change Management
• Analytics
• Saas
• IT Management
• Integration
• Project Portfolio Management
• Strategy