Michael Chambers

Chief Customer Officer @Rize Home

Atlanta, GA, US
MOBILE NUMBERS
+13•••••••61

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WORK HISTORY

Oct 2023 — Present

Chief Customer Officer @Rize Home

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Cleveland, OH, US

EDUCATION

2006 — 2007

Cleveland State University

MBA, Magna Cum Laude

1995 — 1999

John Carroll University

BSBA Marketing, BSBA Supply Chain Management

SKILLS

Operations ManagementProduct DevelopmentNegotiationDistribution AnalysisMarketing CommunicationsSales OperationsCritical Account ManagementRetailCommunicationLiasoningLeadershipSales ExecutionSales ManagementNew Business GenerationQuality ControlMarketingOrganizational AdvancementSales ExecutiveRevenue EnhancementForecastingProfit MaximizationSales PresentationsStrategic AnalyticsMerchandisingAccount ManagementRevenue AnalysisTeam BuildingManagementTeam LeadershipMarketing StrategyStrategic PlanningBugetingLogisticsNew Business DevelopmentKey Account DevelopmentSupply ChainTeam ManagementLong-Term Customer RelationshipsPromotionsPricing

ABOUT MICHAEL CHAMBERS

I am a proven business development and commercial executive who helps companies unlock profitable, sustainable growth through strategic transformation, customer engagement, and operational discipline. With over two decades of experience spanning private equity-backed, publicly traded, and founder-led organizations, I specialize in solving complex business challenges, whether repositioning a brand, entering new channels, optimizing the supply chain, or turning around underperforming divisions.VALUE DELIVERED: • At Westminster, led a full-scale commercial transformation, repositioning the business from a toy manufacturer to a diversified sourcing partner. Drove a 50% revenue increase and 300% profit growth, culminating in a successful strategic exit. • At Rize Home, rebuilt the commercial organization, integrated omnichannel capabilities, and partnered cross-functionally to reduce obsolete inventory by 43%. Leveraged CRM, ERP, and BI tools to increase visibility, efficiency, and performance. • At Serta Simmons, oversaw $120M P&L, launched new mass retail partnerships, and restructured fulfillment operations, reducing lead times from 20+ days to 2–5 days. These efforts delivered more than $30M in incremental revenue.APPROACH:I lead with a general manager’s mindset, combining top-line growth with bottom-line discipline. My approach is fact based, refined through deep customer insights, data and information, and executed through high performing, accountable teams. I align commercial strategy with business goals and activate cross-functional teams to deliver results across Sales, Marketing, Product, and Supply Chain.PROFESSIONAL JOURNEYMy career began in operations at Macy’s, managing $60M in returns and quality control, where I gained an appreciation for how customer experience, operational rigor, and financial performance intersect. That early foundation informs how I lead today—from the boardroom to the sales floor, combining strategic thinking with practical execution.Industry Expertise: • Consumer Packaged Goods (CPG) • Durable Goods & Manufacturing • Retail & eCommerce • Global Sourcing & Supply Chain • Business Building & Market Expansion for SMEs • Organizational Restructuring & Growth TransformationCORE COMPETANCIES:Go-to-Market Strategy | Commercial Growth | Organizational Transformation | Strategic Sales & Marketing | Cross-Functional Leadership | Supply Chain Optimization | Global Vendor Partnerships | P&L Management | Product Innovation | Digital & eCommerce Enablement | M&A Strategy

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