Michael Villanueva
Business Systems Analyst @Coverys
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WORK HISTORY
Business Systems Analyst @Coverys
Boston, MA, US
Partnering with Product Development and Underwriting to translate business requirements into technical specifications for policy form issuance across Duck Creek, Xpertdoc, and ESL Office systems• Building and executing QA test plans for user stories and defects, ensuring alignment between acceptance criteria and implementation across Duck Creek Claims, Xpertdoc, ESL Office, and several in-house web applications• Collaborating with business and technical teams in an agile environment to refine and prioritize backlog items, translating requirements into clear work items and acceptance criteria that improve sprint readiness• Acted as primary BSA supporting development of a web application that centralized workflow automation by integrating SharePoint, Xpertdoc, and SQL databases saving 2200 annual hours and reducing manual effort by 80%
EDUCATION
Brown University
Bachelor of Arts - AB, Economics
ABOUT MICHAEL VILLANUEVA
Brown University alum and Business Systems Analyst at Coverys, with a passion for leveraging technology to bridge the gap between people and systems. I specialize in translating complex business needs into actionable solutions that empower users and drive organizational success. With a focus on collaboration and innovation, I thrive on creating efficient processes and delivering impactful results.
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