Michaela Bressel
Author / \"Married To Mom\", Mother Enmeshed Covert Narcissists instabio.cc/michaelabressel
- Role
- Customer Support Specialist at Kaplan Uk
- Location
- Falls Church, VA, US
- LinkedIn followers
- 500 followers
About Michaela Bressel
Emerging from countless New Beginnings finding strength again and again in God…
Experience
Customer Support Specialist
Apr 2021 — Present
The Student Services Concierge is the first point of contact for Kaplan students and is responsible for advising, counseling, and servicing students over the phone and email• Handle inbound customer support calls and e-mails related to admissions and post-enrollment inquiries• Research required information using available resources• Document all customer interactions in the appropriate databases• Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution• Identify and escalate priority issues to ensure resolution
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