Michael Abouav
Director, HR Systems & Shared Services at El Camino Health
- Role
- Director, HR Systems & Shared Services at El Camino Health
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Michael Abouav
Enterprise HR transformation leader with a record of modernizing HR service delivery…
Experience
Director, HR Systems & Shared Services
Aug 2024 — Present
Leading multi-year modernization of HR Shared Services, HR Systems, and People Analytics. Responsible for service delivery to clinical and non-clinical employees as well as HR technology roadmap. Oversee implementation of all Workday enhancements and releases. Research evolving Tech and Analytics trends (e.g. GenAI) and implement market best practices.• Designed and launched El Camino’s tiered service delivery model from the ground up, centralizing employee inquiry response and HR Operations under a single team.• Implemented ServiceNow HRSD, creating a one-stop shop portal (“AskHR”) for employees\' HR inquiries as well as robust Case Management and Knowledge Management capabilities for HR support teams.• Implementing Generative AI powered ServiceNow NowAssist Virtual Agent in order to provide 24/7 HR support for employees, built upon a robust knowledge base within the platform. Go-live in Fall 2025.• Led development and rollout of Executive People Dashboards in Workday, providing actionable insights to leaders rather than just static data.
Education
Sonoma State University
Bachelor of Arts
San Francisco State University
Master of Business Administration - MBA
Skills
- Human Resources Information Systems (Hris)
- Strategy
- Executive Compensation
- Human Resources
- Employee Training
- Itil
- Hris
- Sap HR
- Payroll
- Workday
- Software Documentation
- Vendor Management
- Personnel Management
- HR Operations
- Help Desk Support
- Reporting & Analysis
- Customer Service
- Corporate Communications
- Program Management
- Executive Pay
- Servicenow
- Management
- HR Service Delivery
- Peoplesoft
- Cross-Functional Team Leadership
- Consulting
- Training & Development
- Leadership
- IT Service Management
- Change Management
- Mergers & Acquisitions
- Integration
- Incident Handling
- Service Desk
- Mergers
- Escalation Management
- Project Management
- Outsourcing
- Help Desk Management
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