Michaela Alba

About Michaela Alba

I’m passionate about constant growth and incorporating a compassionate approach to life, personally and professionally. If I’m not helping customers use Consensus’s Product Experience Platform to make massive impacts on key aspects of their business like exponentially increasing leads, shortening sales cycles, growing deal sizes, and a whole lot more, I’m probably helping someone develop their mental and physical wellbing to create massive impact in their own lives. Research shows that those who lead with compassion and wellbeing in mind benefit just as much as those who receive that leadership, and specifically in the context of business, can create outcomes for employees, managers, and even a company\'s bottom line. If you’re interested in how you can apply these principles for yourself, others, and your career, I would absolutely love to chat with you!

Experience

1. Enterprise Client Success Manager

   Consensus

   Mar 2023 — Present

   As an Enterprise CSM at Consensus, I partner with revenue teams to drive adoption, deliver measurable value, and build lasting relationships across a diverse book of B2B clients. I specialize in translating complex use cases into scalable success plans, leveraging Consensus’ Product Experience Platform insights to empower customers and accelerate lead generation, buying decisions, and even customer onboarding and adoption.My approach blends operational excellence with a human-first mindset, grounded in empathy, strategic thinking, and a deep belief in collaborative growth. I’m passionate about fostering partnerships that go beyond the software to support real transformation within client organizations.Key Contributions: • Achieved 100% customer retention in 2024, maintaining strong executive alignment and proactively mitigating churn risk. • Designed and launched an internal wellness program aligned with Consensus’ values, supporting employee wellbeing, resilience, and work-life integration. • Partnering with the Culture Committee to integrate compassion-based leadership practices across the organization, bridging culture and performance. • Advocate for customer voice internally, collaborating cross-functionally with Product, Marketing, and Sales to improve UX and feature adoption.

Education

• James Madison University

  Bachelor of Science - BS, Anthropology