Michaela Williams-Black
Senior Client Delivery Operations Lead @Worldpanel
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WORK HISTORY
Senior Client Delivery Operations Lead @Worldpanel
London, GB
EDUCATION
London South Bank University
BA (Hons) Business Studies 2:1
ABOUT MICHAELA WILLIAMS-BLACK
A highly experienced professional with over 25 years working in the market research industry primarily in Operations, Project Management and Client Service roles covering consumer, transport, business and healthcare sectors. Over the years I have gained valuable experience in embracing all activities and divisions within Client Services and Operations including UK Field, International Field, Telephone, Online, Postal, Data Preparation, Data Processing, Process Optimisation, Training, Recruitment and Quality. I have worked at board level and have led teams on large-scale, complex, multi country research, devising strategy and implementing efficiencies to ensure optimum systems and process delivery, whilst adding value and insight, and building up efficient high performing teams balanced with individual independence and confidence. Always focused on delivering on time and to budget and ensuring significant savings with accurate financial reporting.
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