Michaela P.
Activity & Planning Specialist @bp
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WORK HISTORY
Activity & Planning Specialist @bp
Milton Keynes, GB
Leading and owning highly effective, customer focused activity and the gatekeeping community to support the execution and delivery of best in-class retail operations across the UK company owned and franchise estate within the mobility and convenience sector. Successfully supporting balance of operational excellence together with implementing change and growing key achievements.• Leading a team of gatekeepers to examine multi-million-pound projects before launching at stores. Providing a measured, yet highly collaborative and supportive environment for Programme Managers to effectively rollout projects, then gather data and insights for continual improvement. • Providing expertise to support the efficient delivery of consistently safe, strong, profitable, and customer focused operations for store productivity & goals.• Using data and insight to identify opportunities and trends to drive positive results. Creating tools to support all teams for consistent delivery of complex tasks.• Responsible for the UK M&C incentive programme, harmonising departments to inspire opportunities to upsell at store. Creating tools, coordinating ideas and supporting the launch of each creditable plan with clarity, consistency and clear reward mechanisms.Accomplishments• Reinvented and relaunched a highly effective and data led Gatekeeping process.• Identified multiple opportunities to drive positive results using data, insight and trends.
EDUCATION
Lancaster & Morecambe College of FE
BTEC
Skerton County Secondary School
Business Studies & Finance
Certificates
Various
ABOUT MICHAELA P.
I leverage in-depth understanding of clients\' needs in crafting experiences that often exceed customer expectations which scales to £millions. A superior leader in customer service and operations with a consistent record of improving speed and quality of service through the design of well-calculated goals, recognition, and reward. Committed to developing policies, programmes, and processes that demonstrate a continually evolving strategy focus, harnessing consumer power, influence, and desire, whilst translating knowledge acquired into tangible results which accomplish a company\'s objectives.
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