Michaela Mizrahi
Customer Experience Team Lead @monday.com
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WORK HISTORY
Customer Experience Team Lead @monday.com
Tel Aviv District, IL
Led and developed a high-performing Customer Experience team by fostering accountability, ownership, and a strong, customer-centric culture while driving strategic improvements to the end-to-end customer journey. Defined and implemented scalable processes and best practices across onboarding, adoption, and ongoing engagement to ensure consistent delivery of value and elevate overall customer satisfaction.Directed department-wide initiatives and collaborated cross-functionally with Product, Support, and Customer Success to optimize workflows, remove systemic friction, and champion customer needs across organizational touchpoints. Tracked and analyzed key CX metrics (e.g, speed, delight, resolution) to inform strategic decisions, measure performance, and align team efforts with broader company OKRs.Presented insights and recommendations to key stakeholders, enabling data-informed prioritization and integration of customer experience goals within product and business strategies. Consistently maintained a high standard of customer delight, including achieving top global delight ranking across all employees, and served as a specialist in de-escalation and complex customer scenarios to preserve strong customer relationships and trust.
EDUCATION
Virginia Commonwealth University
Bachelor's degree, Homeland Security and Emergency Preparedness
Salem High School
Advanced Dipoloma
Virginia Commonwealth University
Bachelor's degree, Political Science, International Relations Concentration
ABOUT MICHAELA MIZRAHI
Customer Experience Team Lead who cares deeply about blending industry knowledge, intuition, and clear communication to create thoughtful connections and meaningful experiences. I enjoy listening closely, noticing patterns, and offering insights that help turn everyday customer interactions into moments of clarity, empathy, and innovation.I’m passionate about building authentic relationships between brands and their audiences to support growth, positive change, and lasting impacts. Let’s connect and create something meaningful together :)Reach me at: m••••••••@gmail.com
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