Michaela Chirgwin
Content Designer @Reading Borough Council
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WORK HISTORY
Content Designer @Reading Borough Council
EDUCATION
London Metropolitan University
Bachelor's degree, Philosophy and Critical Theory
ABOUT MICHAELA CHIRGWIN
A senior content designer (formerly a lead) with service design expertise and nearly 15 years’ experience across Whitehall departments, local government, not‑for‑profits, and arm’s‑length public bodies. Skilled in diagnosing content challenges and delivering high‑quality, user‑centred solutions. Brings proven strengths in service design, content design, and digital transformation.Experienced in leading content initiatives from discovery through to delivery, ensuring accessibility and user needs remain central. Highly collaborative, with a strong track record of navigating complex stakeholder landscapes and working effectively alongside service designers, UX researchers, engineers, product managers, scrum masters, and broader multidisciplinary teams.Specialist experience includes- digital projects and large‑scale transformation work- discovery phases and early‑stage research- end‑to‑end involvement across alpha, beta, and ongoing live‑service iteration- designing new products and services- enhancing and iterating existing products and services- government guidance, press releases, and intranet content- headless CMS workflows and API documentation- technical writing across a range of formats- news, features, and social media content- content auditing, iteration, and performance measurement
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