Michaela B.
Client Relations & Administrative Professional | Expertise in Lien Research, Data Management & Customer Support
- Role
- Office Administrator at New Cal Metals
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Michaela B.
As a Member Experience Coordinator at Alignment Health, I am responsible for providing high-quality service and support to the members and providers of the company\'s innovative and personalized healthcare plans. I ensure that the members\' needs and expectations are met, and that they have a positive and satisfying experience with the company. I also communicate and collaborate with the providers and other internal teams to resolve any issues or inquiries that may arise, and to facilitate the delivery of the best possible care and outcomes for the members.In addition to my current role, I have been working as a Customer Service Representative at Wolters Kluwer Lien Solutions for over a year and a half, where I assist customers with various lien-related services and products, such as lien searches, filings, and releases. I handle a large volume of inbound and outbound calls, emails, and chats, and provide accurate and timely information and solutions to the customers. I also use my communication and organization skills to coordinate and follow up with other departments and external parties, and to document and update the customer records and transactions. I have received multiple recognition awards for my performance and customer satisfaction ratings in this role.I have a passion for learning and growing, and I always strive to reach the next level of excellence and professionalism in my work. I have a strong educational background in psychology, which helps me understand and empathize with different people and situations, and to apply collaborative problem-solving techniques. I have also attained and perfected my communication and coordination skills from my previous job experiences in various industries, such as education, entertainment, and retail. I enjoy working with diverse and dynamic teams, and I am motivated by the opportunity to make a positive difference in the lives and businesses of the people I serve.
Experience
Office Administrator
Oct 2024 — Present · Loomis, CA, US
Education
Sierra College
Associate of Arts - AA, Psychology
2018 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.