Michael Obrien
Principal Customer Success Engineer, Strategic at Procore Technologies
- Role
- Principal Customer Success Engineer, Strategic at Procore Technologies
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
About Michael Obrien
One of my passions is to come alongside leaders with vision and help see that vision become a reality. As a CSM, I help bridge the gap between the dream my clients had of what our product can do for them and their employees lived experience.
Experience
Principal Customer Success Engineer, Strategic
Jan 2021 — Present · San Francisco, CA, US
Over the course of 2021, I was part of a small team called out to develop the role of our Strategic CSM team. During that time, additional responsibilities included identify the unique needs of the global & strategic market, recommend success metrics for CSMs, and help write the job description for the role.I’m responsible for the success of a handful of our most Strategic, Global General Contractor customers, each of whom run billions of their annual construction volume through Procore and are in the top 20 of the 2021 ENR Report.I create and execute highly tailored strategic plans with customers in order to ensure success, renewal, and actively work with sales to identify and pursue expansion opportunities. Daily responsibilities also include monitoring customer health, coordinating trainings and consultations, and serving as my clients’ primary point of contact. Additionally, I am responsible for cultivating key relationships, from end-users through C-Level executives, to deepen partnerships with Procore.+ Key targets include: maintaining retention targets and achieving roughly 120% net retention annually, identifying expansion opportunities through product or volume expansion, running value programs to help customers specifically quantify ROI, and accurately forecasting account renewals.+ Strategic playbook includes: Conducting Business Reviews, Success Plans, Value and ROI Discussions, On-Site Meetings and Job-Site Visits, Marketing and Industry events
Education
UC Santa Barbara
Bachelor of Arts (B.A.), Economics
2012
Skills
- Microsoft Office
- Illustrator
- Adobe Photoshop
- Customer Service
- Keynote
- Photoshop
- Procore
- Public Speaking
- Social Media
- Management
- Microsoft Word
- Teamwork
- Powerpoint
- Microsoft Excel
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