Michael Zmuda
Director - Customer Care @Snap-on
Chicago, IL, US
EMAILS
MOBILE NUMBERS
+13•••••••10
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WORK HISTORY
Apr 2016 — Present
Director - Customer Care @Snap-on
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Customer Care Center | Crystal Lake, IL, US
EDUCATION
1999 — 2001
Northern Illinois University
Bachelor of Science (B.S.), Business Organizational Management
SKILLS
Inventory ManagementOperations ManagementSales ManagementSales OperationsCustomer ServiceCall CenterAutomotiveCross-Functional Team LeadershipAccount ManagementChange ManagementCustomer ExperienceCustomer SatisfactionStrategic PlanningTeam BuildingManagementProcess ImprovementContinuous ImprovementSalesBusiness Process ImprovementCall Centers
ABOUT MICHAEL ZMUDA
Director - Customer Care at Snap-on Tools
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