Michael Zmuda
Director - Customer Care at Snap-on Tools
- Role
- Director - Customer Care at Snap-on
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Director - Customer Care
Apr 2016 — Present · Customer Care Center | Crystal Lake, IL, US
Education
Northern Illinois University
Bachelor of Science (B.S.), Business Organizational Management
1999 — 2001
Skills
- Inventory Management
- Operations Management
- Sales Management
- Sales Operations
- Customer Service
- Call Center
- Automotive
- Cross-Functional Team Leadership
- Account Management
- Change Management
- Customer Experience
- Customer Satisfaction
- Strategic Planning
- Team Building
- Management
- Process Improvement
- Continuous Improvement
- Sales
- Business Process Improvement
- Call Centers
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