Michael Yowan

About Michael Yowan

Passionate about reducing operational inefficiencies through process redesign, technology deployment, and improved capacity management. Focused on leveraging analytics capabilities to identify operational issues and deploying initiatives to close gaps. Big Four consulting and Big Tech experience.

Experience

1. Manager Strategy & Operations

   DoorDash

   Sep 2022 — Present · NY, US

   0 to 60 launch of Voice Operations, DoorDash\'s white-label phone order placement service- Built operating model from the ground-up to grow to 5M+ orders in Year 1 and 10M orders in Year 2 across 20+ merchants- Designed forecasting, staffing, and scheduling processes to deliver best-in-class quality to 100% of customer demand, meeting >98% SLA while simultaneously decreasing per unit operating costs by 80%- Integrated AI technology into telephone infrastructure, optimizing the customer experience and call routing

Education

• Choate Rosemary Hall

  High School Diploma

  2005 — 2009

• The Johns Hopkins University

  Bachelor of Arts (B.A.), International/Global Studies

  2009 — 2013

Skills

• Economics
• Professional Communication
• Financial Modeling
• Analysis
• Public Speaking
• Social Media
• Powerpoint
• Microsoft Excel
• Management
• Valuation
• Teamwork
• Company Profiling
• Project Management
• International Relations
• Workforce Planning
• Finance
• Management Consulting
• Microsoft Powerpoint
• Crisis Management
• Consulting
• Data Analysis
• Business Analysis
• Presentations
• Financial Analysis
• Investment Banking
• Presentation Skills
• Market Research
• Editing
• Microsoft Word
• Team Leadership
• Research
• Microsoft Office
• Strategy