Michael Yom

About Michael Yom

CURRENT CHALLENGEResearching and vetting dozens of candidates to select your call center partner requires extraordinary time and resources.WHAT WE DOCall Center Authority will shoulder this responsibility by first understanding the client’s industry, business, and organizational chemistry. Then with the decades of domain expertise, knowledge and relationships, we find, interview and manage the RFP process to find the best vendor partner.BENEFITSEliminate your need to research and vet multiple call centersFinal decision is yoursWe help with contract negotiations and implementationWe will oversee ongoing call center performance and help manage challenges and resolve any issues.There is no charge to you. Ever.SOCIAL PROOFOur most recent client is a company in the space of chronic care management. Working with our referred call center, they have grown from four agents to twenty in 6 weeks with even better performance than their internal team.

Experience

1. Managing Partner

   Call Center Authority

   Jan 2021 — Present

   Curating call centers for companies looking to outsource.

Education

• Penn State University

  BS, Business

  1985 — 1989

Skills

• Financial Analysis
• Business Strategy
• Marketing Strategy
• Product Development
• Venture Capital
• Product Management
• Sales
• Negotiation
• Marketing
• Due Diligence
• Business Development
• New Business Development
• Team Building
• Sales Management
• Business Planning
• Strategic Planning
• Mergers
• Entrepreneurship
• Contract Negotiation
• Start-Ups