Michael Yancey
Vice President - Sales, Customer Service Americas @IMI CCI
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WORK HISTORY
Vice President - Sales, Customer Service Americas @IMI CCI
Houston, TX, US
As Senior Vice President of Sales and Customer Service, I successfully introduced initiatives that led the company revenue to grow by $6.1 million while maintaining first-rate customer service. INNOVATIVE While I worked as a Sr. VP for IMI, I was instrumental in the development of the sales force which was comprised of over 100 sales and customer service personnel that resulted in annual sales exceeding $200 million. I was accountable for optimizing customer service, achieving sales objectives, launching integration and reporting processes, and implementing programs that generated growth. During the sales and manufacturing planning process, I formulated forecast updates to show top-line sales growth and profit. I created the Sales Standard Operating Procedures to facilitate the new hire onboarding process. I also implemented an efficacious succession plan for senior Sales and Customer Service leaders. As part of the executive leadership, I presented monthly sales and market overviews used for quarterly investor communications. None of these accomplishments would have been achieved without the customers or without my team, so ensuring that our customer service was second-to-none and that my team was properly developed stands at the core of my career. Through effective leadership, strategic planning, and dynamic approaches, I can contribute to any company’s success. SPECIALTIES Sales & Marketing Strategy | Key Account Management | Sales Planning, Operations, & Management | Customer Service | Product Development & Management | Budgeting & Forecasting | Compliance/Integrity | Pricing | Capacity Planning | Risk Management | Employee Development | Business Development | Market Penetration | Commercial Operations | Competitive Analysis | Channel Management | Sales Tools & Execution | Lead Qualification | Revenue Growth |
EDUCATION
University of Birmingham
Executive Leadership
ABOUT MICHAEL YANCEY
I don’t lose any sleep at night over the potential for failure. I cannot even spell the word.” Jim Mattis COMMITMENT I’m very fortunate! Having learned the energy markets business from the ground up and inside out, I had the benefit of working with outstanding sales and executive leaders who provided me the guidance, knowledge, and experience to exponentially grow professionally as well as personally. This led me to much success in my career and a desire to share my expertise with those whom I lead. I take on challenges and run with them until they are successful. Being radically open-minded and open to diverse viewpoints, I deliver highly desired results. By applying my knowledge and experience, I was able to assist my previous employers in the transformation of their business from 90% power production to a more distributed model, serving all energy markets and greatly expanding their portfolio offering as well as built the highest performing AFTMKT group globally, delivering three times the performance of other regions. My commitment to deliver excellence in any job I do earned me respect from my leaders as well as from those whom I’ve led. I am confident in my decisions, and my sales track shows it. I strive to be a strong team leader who thinks about his team and consolidated organizational success first to achieve the most significant impact rather than thinking about myself and my individual needs first. I go beyond customer service. My goal is strong customer commitment, where I provide a “certainty of outcome” and reliability that is highly valued by internal and external stakeholders. I am a problem-solver who turns challenges into opportunities and opportunities into sales. m••••••••@gmail.com (28••••••93 Sales & Marketing Strategy | Key Account Management | Sales Planning, Operations, & Management | Customer Service | Product Development & Management | Budgeting & Forecasting | Compliance/Integrity | Pricing | Capacity Planning | Risk Management | Employee Development | Strategic Business Development | Market Penetration | Commercial Operations | Competitive Analysis | Channel Management | Sales Tools & Execution | Lead Qualification | Revenue Growth | Long Term Planning
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