Michael Woolcombe

WORK HISTORY

SKILLS

ABOUT MICHAEL WOOLCOMBE

Accomplished and results driven Group Operations Manager with over 18 years’ senior leadership experience within the Building, Insurance Surveying, and Project Management sectors. I work closely with the Board of Directors to design, implement, and evolve group-wide operational strategies that strengthen organisational effectiveness and drive a high-performing, customer-focused culture.A key part of my role involves reviewing, refining, and embedding robust company-wide policies, procedures, and service delivery models ensuring that our service offering remains “best in class” for both commercial and private clients.I bring a deep understanding of business operations and best practice across people leadership, change management, performance improvement, and system development. I have successfully led cross-functional teams through transformation programmes and operational restructures, combining data-led analysis with practical leadership to deliver sustainable improvements in efficiency, client satisfaction, and commercial performance.My management style is both confident and approachable. I lead with decisiveness, resilience, and a focus on delivering solutions in real-time especially within high-pressure environments. I am also known for my ability to remain composed, professional, and constructive, while maintaining strong engagement at all organisational levels.