Michael Woodbury

Partner @Bain & Company

Bain & Company is the management consulting firm the world\'s business leaders come to when they want enduring results.Michael has worked with clients across a range of sectors, including retail and business banking, telecommunications, airlines and media. He is an expert in channel strategy and operations, including multi-channel strategy, retail and call center customer experience, channel productivity, capability sourcing and the design and operation of closed loop customer feedback systems.He led Bain\'s Asia Pacific Results Delivery practice and supports clients in building the capabilities to lead successful transformational change. He is experienced across the full set of Bain tools in Results Delivery and has particular experience in sustainable behavior change.