Michael Willms
Director of Software Engineering @American Public Education, Inc. (APEI)
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WORK HISTORY
Director of Software Engineering @American Public Education, Inc. (APEI)
Effectively manage an internal SIS team of 6 along with several outside consultants on numerous IT projects and application support spanning multiple domains and educational units• Analyze issues, conduct root cause analysis, and help in the resolution of problems using defined problem management procedures• Comprehensively led a project to address critical onboarding issues with an educational unit through documentation, gap analysis, service/process improvements, training, communication, and defined escalation paths
EDUCATION
Bradley University
Bachelor of Science, Business Management
Rock Valley College
Associate in Arts
SKILLS
ABOUT MICHAEL WILLMS
Results-driven IT Leader with extensive experience delivering scalable, compliant, and…
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