Michael Williams
Dedicated Client Success Manager
- Role
- Firefighter Paramedic Engineer at State of Illinois
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Michael Williams
Energetic customer obsessed leader with proven leadership and collaboration skills. Passionate about establishing relationships and building teams toward a common goal. Experience building and streamlining customer success processes to scale, resulting in increased customer retention, satisfaction and expansion. Demonstrated history of managing high volume portfolios with minimal churn. Full circle CSM with experience in renewal and contract negotiations, onboarding and technical project management, SME and platform training, support and product management, relationships and expansion.
Experience
Firefighter Paramedic Engineer
Jun 2016 — Present · IL, US
Serve my community as a fully cross trained Firefighter, Paramedic and Fire Apparatus Engineer.
Education
McHenry County College
Associate of Arts and Sciences - AAS
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