Michael Williams

About Michael Williams

Sales & Account Management professional dedicated to providing clients with best in class service and innovative solutions. Manage client relationships within Anthem National Accounts. Responsible for meeting client needs, renewing and expanding business.

Experience

1. Sr Client Executive

   Anthem Blue Cross and Blue Shield

   Aug 2007 — Present · Cincinnati, OH, US

   My Customer PhilosophyEarly in my career, I took a very strong interest in service quality and trying to understand what customers truly want from their business partners. I developed a passion for quality service, and that is one of the main reasons, I am a Client Executive. What I have learned over the years through both study and experience is that customers are looking for partners they can trust and that trust is earned. I recognize that in my role I can have a very large impact on a customer’s experience and their success. So, I make it my priority to be responsive and solution oriented. I am constantly thinking of how what we do at Anthem impacts our customers and how can I add value to their business and help them be successful.

Education

• Miami University

  Bachelor of Science (B.S.)

  1983 — 1987

• Xavier University

  Master of Business Administration (MBA)

  1993 — 1995

Skills

• Sales
• Health Insurance
• Managed Care
• Team Building
• Disability Insurance
• Employee Benefits
• Account Management
• Claim
• Underwriting
• Process Improvement
• Leadership
• Insurance
• Strategic Planning
• Medicare
• Term Life Insurance
• Customer Service
• Health Savings Accounts
• Life Insurance